This page tells you ('the Customer' and/or 'you' ) the legal terms and conditions ('Terms') on which skunmasked.com ('we' and/or 'us') sells any goods on www.skunmasked.com ('Website'). Please read these Terms carefully and make sure that you understand them before ordering any items from the Website. By placing an order you confirm your acceptance of these Terms.
We reserve the right to amend these Terms from time to time. Every time you wish to place an order on the Website, please check these Terms to ensure you accept the agreement which will apply at that time.
These terms were last updated in Sept 2021.
SKunmasked owns or has obtained all content displayed on the Website except where specified. This includes the Website, database, content, images, logo, titles, names, illustrations, designs, marketing, graphics, text and images.
Purchases & Payment
By placing an order for any goods on the Website the Customer is offering to make the purchase on and subject to these Terms. Each order the Customer places will be a separate and binding agreement between you and SKunmasked with respect to the supply of the goods in accordance with these Terms.
You must provide us with complete and accurate details when making a purchase. We are not liable if we are given an incorrect delivery address at the time of purchase. Any additional expenses in correcting the order are the responsibility of the Customer. Once the parcel leaves the warehouse, we are not liable for any errors made by a third-party carrier company.
All prices quoted are in English pounds (GBP) and exclude sales tax. We are not responsible for applicable currency conversion rates and charges issued by your bank.
We reserve the right to alter the prices of goods on the Website without notice to the Customer.
Once we receive payment, you will be emailed an invoice confirming the order. Some orders may be subject to fraud checks by the SKunmasked Customer Care team. The Customer may be asked to provide additional identification or information to verify the transaction.
Orders are processed on business days (Monday through Friday) excluding public holidays in the UK where our fulfilment centres are located. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are intended as an estimate only and are subject delays.
Refunds & Exchanges
Please note that no matter under any circumstances, postage or shipping costs are non-refundable.
If you'd like to return an item, you may do so within 7 days from the date of receipt. We only accept returns of items that are as new. If the package is securely or wrapped, make sure you have not opened the package. Otherwise, we would not accept it. You are responsible for postage and the fee to return the item. Once the item is returned to us and we've checked that it's in an as-new condition, we will issue you a full refund via the method you used to make the purchase. You shall receive the refund within 3-5 days.
We try to process orders quickly. Because of this we are unable to accommodate changes, cancellations or exchanges. There are no returns. All sales are final.
If you have received an incorrect product or a damaged/defective item, please email us at firstname.lastname@example.org with your name, order number, and nature of the issue. For damages/defects, please attach a photo. We will generate a return shipping label for you to ship the item back to us. Please note that we can only provide pre-paid return labels for U.K. shipments. Should your replacement product be out of stock, we will send out your replacement item as soon as we have more. We can not process a return for damages if the product has been written in or used.
We take every measure against credit card fraud. If an order is flagged as potentially fraudulent, we will contact the Customer to confirm certain details. If the Customer refuses to respond with the required information, we reserve the right to cancel the order. We are not liable to compensate for any loss, expense or inconvenience you may face as a result of a cancelled order.
We reserve the right to reject an order for any reason at any time. If your order is rejected, you will be contacted and refunded.
We are not liable for any loss, expense or inconvenience resulting from a cancelled order.
All orders are subject to item availability.
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Our cookies fall into the following categories:
- Necessary cookies. These are cookies that are required for the smooth operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website and use the shopping cart.
- Analytical cookies. They allow us to count the number of visitors and to see how visitors move around the Website. This helps us to improve the way the Website works, for example, by ensuring that users are easily finding what they are looking for.
- Functionality cookies. These recognise you when you return to The skunmasked.com. This lets us personalise our content for you and recall your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies track your visit to the Website, the pages you have visited and the links you have followed. We use this information to make the Website and advertising more relevant to your preferences. We may also share this information with third parties.
You can block cookies by adjusting the setting on your browser that allows you to refuse all or some cookies. Please note, if you block all cookies (including essential cookies) your experience on the Website may be affected.